Your customers couldn’t care less about whether you’re a project manager with a university qualified degree, but it pays you to train with the best in Nigeria. Your customers will only look forward to your experience in the field and scan for a global certification presence or whether you have PMP after your name. Customers are looking for conscious leaders who understand their business and the staff they have working on their projects.
Project Managers who have values that match those of the organization, who know how to treat fellow humans in the right way and are respectful of the demands on everyone’s time.
Customers value project leaders who have high energy, know the importance of planning and team building and who other people want to be around with every time. In short, leaders with high emotional intelligence (EQ).
Great people, with high levels of self-awareness are the start point if you want to meet your customer’s expectations this year and your customer’s satisfaction is the key metric of your projects.
Making up the model of consistently great projects is the need for structure, process and documents to allow a project manager to ‘control’ the elements of the project in a different way than they would in business as usual.
It’s a waste of money, a morale killer and will lead to extremely unhappy customers. By employing conscious leaders, who build great cultures and use scaled methods to deliver, organisations have got the secret sauce to project success.
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