Mastering Quality Assurance and Control


Building a successful business that delivers products which meets or exceeds customers’ expectations, forms the basis of an efficient business. This can only be achieved via effective quality assurance and quality control measures. It minimizes waste, improves current products and operates at high levels of productivity.

Quality assurance and control systems provide guidance on principles, methods, and best practices for organizations to strive for excellence in everything they do. Quality management is a leadership practice that has a positive impact on the entire work environment. Effective leaders build a solid foundation that allows them to develop truly committed employees with high morale and improved performance, providing employees with opportunities for participation, problem solving, and teamwork, it creates a level of motivation within each employee.

Quality assurance and control are integral components of a quality management system that ensure that the product or service being delivered meets the customer’s expectations. If the aspects of quality assurance and quality control fails, the business could fail as well.

This interactive training course is designed to develop individuals with enthusiasm for good quality and high performance towards improving organizational projects, develop the delegates’ skills in quality assurance and control and give them the best practices they require to implement different types of quality programs, including Total Quality Management (TQM), within their organization.


The training seminar focuses upon the following themes:

  • Quality Management as a fundamental business strategy
  • Cultural transformation for successful implementation of quality assurance and control best practices
  • Various excellence models
  • The impact of team dynamics on the effectiveness of organizational improvement projects
  • The importance of leadership involvement in the Quality Management process

Organisational Impact

  • Improved quality assurance and control processes
  • A shared organizational vision for promoting Total Quality Management
  • Improved intra/inter departmental communications effectiveness
  • Benefits of an effective quality management system to:
    • Improve employee morale and cooperation
    • Increase profitability and efficiency
    • Enhance planning, quality assurance and quality control measures
    • Improve leadership and team-building skills

Personal Impact

  • An increased appreciation for their role in helping their organization achieve improved quality assurance and control
  • Up-to-date techniques and methods to help them provide Total Quality Management for continual improvement
  • Enhanced leadership and team-building skills required to excel in their career
  • Improved active listening and questioning skills to enhance communication effectiveness
  • Increased problem solving and critical thinking skills


Introduction to Quality Assurance and Control Techniques

Course overview and learning objectives

Quality assurance and control principles

The concept of Total Quality Management

The origin and philosophy behind Total Quality Management

Dr. Deming’s Fourteen Points

Understanding Six Sigma Methodology

Lean Principles

Obstacles to implementing TQM

Case studies and best practices

Traditional Management versus Total Quality Management


Principles of Quality Assurance and Control

The core principles in achieving Total Quality Management

Prevention not correction

Customer-focused quality

Establishing a vision, mission and policy

Identifying opportunities for organizational continuous improvement

Building quality through teamwork

Team-building and leadership exercise

Enhancing verbal and non-verbal communication effectiveness


Techniques for Quality Assurance and Control

Process improvement

Benchmarking: a point of reference

The Baldrige National Quality Program (BNQP): Criteria for Performance Excellence

EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award

Cause and Effect

Pareto Chart

Control Charts

Breakout session: The power of brainstorming for the best ideas

Methods that stimulate creative thinking

Measuring results

Cost of Quality


Implementing a Culture of Quality – The Role of Total Quality Management

Putting principles into practice

Leadership: taking ownership of the quality leadership philosophy

Total Quality Management as leadership principle

Tips for developing and coaching quality leaders/employees

Implement a business strategy driven by your customers

Focusing on continuous improvement – the role of audit and review

“Top-down” leadership commitment and involvement

Barriers to TQM organizational culture change


Benefits of Quality Assurance and Control – Improvement Activities for Your Organization

Benefits of Implementing Total Quality Management “best practices”

To the customer – improved quality

To the employee – increased satisfaction

To the organization – better performance

The importance of attitude and professional development

Setting SMART Objectives for continuous improvement

Practical exercise: What is your Action Plan?

Course review and feedback




  • Formal lectures
  • Case studies
  • Group exercises
  • Experience sharing
  • Role Playing



  • Competitive edge
  • Customer loyalty and satisfaction
  • Reduction in production cost
  • Quality consciousness
  • Effective utilization of resources
  • Increased employee morale
  • Increased sales



Quality Assurance managers, Department managers, Team supervisors, Human Resource managers, Training managers, Customer service professionals


The price to the training intervention for a period of three (3) days is Eighty-five thousand naira (#85,000) per participants. Under the following assumptions


    • CERTIFICATION EDGE will not be responsible for the training venue and feeding of participants.
    • The class will contain a minimum of 20 participants.
    • Cost does not include VAT